Terms and conditions


Free delivery for orders over 99.90 GBP. Orders below 99.90 GBP only 10.00 GBP delivery fee.

Information about the delivery procedure for your order:

  • Order
  • Payment by credit card or PayPal
  • As soon as we have recieved your payment and all of your goods are in stock, our software will automatically transfer your order to our warehouse.
  • Our warehouse staff will then pack your order and dispatch it.
  • The goods will then be transferred to the shipping company, which will deliver the goods to your kerb on a pallet, which will remain with you and has to be disposed of by you. The shipping company will contact you by telephone in order to arrange an exact delivery date so that you have full control over your delivery schedule.
  • We partially deliver your goods using HERMES, which will deliver them without pallets and to your front door.

Important note:

Please note that we generally only carry out complete deliveries.
This means that we deliver all of your ordered items together. The delivery date depends on the item with the longest delivery time.

Partial delivery with an additional delivery charge:

You are welcome to request the partial delivery of the immediately available products by telephone.

Important customer information regarding the dispatch process:

  • We deliver on disposable pallets that remain with the customer and have to be disposed of by the customer.
  • We deliver to the kerb, which means that the shipping company will not carry the ordered goods into your house.
  • Please make sure that you have assistance on the day of delivery if necessary, as some of the boxes may not be able to be carried by one person.

When we have received confirmation of your payment we will endeavour to dispatch your order within 1 working day (subject to product availability) . Your order will then be collected by our partnered carrier service and should be with you in 3-5 working days after collection.


Events outside our control

  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control ("Force Majeure Event").
  2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    • 2.1 Strikes, lock-outs or other industrial action.
    • 2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
    • 2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
    • 2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • 2.5 Impossibility of the use of public or private telecommunications networks.
    • 2.6 The acts, decrees, legislation, regulations or restrictions of any government.
  3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.



Right to Cancel

You have the right to cancel your contract within 14 days without having to provide any reason. You can cancel your contract in written form, i.e. by fax, letter or e-mail, or by sending back the goods.
The cancellation period begins upon receipt of this information in writing, but not before receipt of the goods (in the case of the recurring delivery of similar products not before receipt of the first partial delivery) and not before fulfillment of our duty to inform according to article 246 section 2 in connection with section 1 clauses 1 and 2 of the Introductory Law to the German Civil Code (EGBGB) or of our responsibilities according to section 312e clause 1 sentence 1 of the BGB (German Civil Code) in connection with article 246 section 3 EGBGB.

The notice of cancellation or the goods must be dispatched in due time in order to comply with the cancellation period.

The notice of cancellation must be sent to:

Emotion Warenhandels GmbH
Bordeaux Straße 3
28309 Bremen
Phone: 020- 34 99 50 19
Email: contact@emotion-24.co.uk

Consequences of Cancellation

In case of a valid cancellation, the services/goods that have already been received must be reimbursed or returned and possible benefits (e.g. interest) must be returned.

If you cannot return the received goods or can only return some of the received goods or goods that are damaged, you may have to pay compensation.

Goods that can be sent by post as small parcels must be returned at our risk.

You can return goods for free. Goods that cannot be sent as small parcels will be picked up at your location. Obligations to reimburse payments must be met within 14 days. The cancellation period begins for you as soon as you have sent your notice of cancellation or the goods and begins for us upon receipt thereof.

End of the Cancellation Policy

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Most products available from Emotion-24 Limited are supplied with a 6 month manufacturer's warranty, however some manufacturers and products offer extended warranties and this will be indicated on the product details page.


Delivery Charges & Options - All delivery charges and options are listed on the 'Shipping' section of the website all prices are inclusive of VAT. Orders containing multiple items, only one shipping fee will be levied based on the total weight of the items. Deliveries are usually made by HERMES, Hermes or BHS. We are unable to give instructions to the delivery staff with regards to leaving items elsewhere such as with neighbours, or in sheds. Any such instructions entered on your order form will unfortunately not be possible.

You are responsible for your order once the package arrives at the supplied delivery address. Risk of damage to or loss of the Goods shall pass to you at the time we deliver to your agreed delivery address. You the "Purchaser" must sign for the goods and verify their condition before installation. We are not responsible for goods received and unpacked by anyone other than the "purchaser". Please ensure the purchaser is present to check and sign for the goods at the supplied delivery address.

If any goods are received and are faulty or damaged you must notify us within 24 hours of receiving them (via email or telephone) quoting your order reference. We recommend all items are inspected to check that they are as ordered and undamaged as soon as possible after delivery. Please open each box and check that everything is as ordered and appears in good condition. We will replace Goods free of charge that have been incorrectly supplied or damaged in transit. Please notify us either via telephone or email and we will arrange for a replacement item to be delivered and the damaged item to be collected.

All damaged Goods, wherever possible, should be returned in their original packaging. For international buyers we cannot be responsible for any postage cost if the item is found to be faulty or damaged.

We cannot be held responsible for goods that do not arrive with the customer due to errors made by you (the customer) when entering address details. Please ensure that you check all your details before confirming your order.

If you fail to take delivery of the Goods on the date agreed for delivery, then we reserve the right to charge you should there be the subsequent delivery charges.

We advises you not to book your installers or engage in any preparatory work until full receipt and inspection of your goods.

We will not liable for any plumbers costs, consequential loss or compensation in any way.

Out of stock items are always listed with an ESTIMATED timescale, these dates are estimates from our suppliers, the dates can change and we will endeavour to keep you informed during the process. We will confirm when an item is physically in stock either via email or telephone and then action can be made for your chosen delivery method.

If goods are ordered over the weekend or on a bank holiday the order date is taken as the next available working day for delivery purposes.

WEBSITE TERMS AND CONDITIONS for www.emotion-24.co.uk

These terms and conditions govern your use of our website. Our terms have been provided and approved by legal advice and documents resource LegalCentre.co.uk. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. Site Access

1.1 You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website will only be accessible if you have registered.]


2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.


3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.


4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [insert hyperlink here], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
4.2 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.]


5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.


7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.


This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.


Emotion Warenhandels GmbH
Bordeaux Straße 3
28309 Bremen

End of the Cancellation Policy

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